Service Operations
- 24×7 monitoring and triage
- Incident, problem, and change management
- On-call setup, runbooks, post-incident reviews
- Capacity and performance tuning
Computing Service Management for High‑Reliability Teams
We plan, run, and improve your compute estate so your engineers can ship, your customers stay happy, and your leaders see clear results.
Testimonials
Signals of trust from leaders we’ve supported.
VP Engineering, Telecom
Stability up, incidents down. Clear ownership and change safety made a measurable difference.
Head of SRE, Healthcare
They embedded with our teams and left us with dashboards and runbooks we actually use.
CTO, SaaS
Our change lead time improved without sacrificing safety. Exactly what we needed.
Trusted by leading enterprises across telecom, healthcare, and SaaS.
Value at a glance
- Higher uptime: resilient architectures, proactive maintenance, rapid restore.
- Faster change: safe releases, clear guardrails, streamlined handoffs.
- Lower risk: strong governance, complete traceability, audit-ready records.
- Real savings: fewer incidents, less rework, leaner run costs.
What We Do - Our Services
Platform Reliability
- SRE practices embedded with your teams
- High-availability design across regions
- Backup, restore, and continuity drills
- Observability posture assessments
Cloud & Platform Integration
- Environment build-out and hardening
- Network, identity, and access baselines
- Policy enforcement and configuration hygiene
- Cost governance and right-sizing
Service Transition & Readiness
- Service catalogs and support models
- Handover packs and knowledge bases
- SLA/SLO definition and reporting
- Training for engineers and service owners
Compliance & Governance
- Controls mapped to ISO 27001, SOC 2, and PCI DSS
- Change records, approvals, and evidence collection
- Vendor and third-party oversight
- Data retention and access reviews
Outcomes We Target
- 99.9%+ availability on priority services
- 30–50% reduction in mean time to resolve
- 25–40% fewer repeat incidents within 90 days
- 2–4× faster change lead time with maintained safety
- Clear line of sight from control to evidence for audits
How We Work - Our Process
Engagement models: fixed-scope projects • retained operations • hybrid squads.
Use Cases - When You Need Us
Real-world scenarios where we deliver impact
Post-merger consolidation
Unify platforms, naming, access, and support models across merged organizations.
Cloud scale-up
Prepare for traffic spikes with safe change management and efficient capacity planning.
Regulatory uplift
Add missing controls and create clean audit trails for compliance requirements.
Observability uplift
Meaningful alerts, golden signals, and actionable dashboards for better insights.
Service catalog launch
Clear ownership, SLAs, and handover paths for structured service delivery.
Industries We Serve
- Telecom: high-throughput workloads and strict availability targets.
- Healthcare: privacy, traceability, and zero-trust patterns.
- SaaS & platforms: multi-tenant reliability, cost efficiency, and fast iteration.
Security & Trust
- Identity first: least-privilege, role separation, and break-glass controls.
- Data care: encryption in transit and at rest, key lifecycle oversight.
- Change safety: peer review, staged releases, and canary strategies.
- Continuity: restore objectives defined, tested, and reported.
Reporting & KPIs
We provide executive and engineering views, including:
- Availability by service and tier
- Mean time to acknowledge / resolve
- Change failure rate and lead time
- Capacity headroom and spend by tag
- Control coverage and evidence status
About us
We're reliability engineers who've lived the pain
Our team brings together reliability leaders, service managers, and cloud architects who have supported large-scale platforms across regulated industries. We've been on-call at 3AM. We've navigated complex audits. We've rebuilt trust after incidents.
15+
Years avg. experience
50+
Platforms managed
99.9%
Typical uptime achieved
Measurable outcomes
Not slideware, not buzzwords—actual improvements to uptime, MTTR, and change velocity.
Embedded expertise
We work alongside your teams, transfer knowledge, and leave you self-sufficient.
ITIL meets SRE
We combine structured service management with modern reliability engineering practices.
Frequently Asked Questions
What makes you different?
We embed with your engineers, fix the noisy pain points first, and leave behind playbooks and dashboards your team owns.
Do you replace existing vendors?
Not necessarily. We often coordinate and raise the bar across your vendor landscape.
How fast can we start?
Discovery can begin within two weeks, with early stabilizations in the first 30 days.
Can you work in regulated spaces?
Yes. We map controls to common frameworks and capture evidence as part of day-to-day operations.
What does success look like?
Higher availability, faster safe change, fewer incidents, and clean audit outcomes.
Let’s raise reliability together.
Book a discovery call →Let's start a conversation
Ready to improve your reliability posture? Drop us a line and we'll get back to you within 24 hours.
Email
hello@hip22.co.uk
Phone
07749 658353
Address
9 The Avenue, Wembley
England, HA9 9PD
England, HA9 9PD
Company
THE HIP STORE 22 LTD
No. 16395814
No. 16395814